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ALL YOU NEED TO KNOW ABOUT YOUR HOLIDAY |
| On all tours the prices include
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• Door to Door Home Collection Service (Unless otherwise stated where we offer local joining points)
• The services of your coach and
driver/courier throughout
• Accommodation on a dinner, bed and
breakfast basis (unless specified otherwise)
• All bedrooms with en suite facilities
• The itinerary and/or excursion programme
described
• All channel crossings, by either ferry or Eurotunnel, unless part of an optional excursion
• Entrance fees and admissions where stated |
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Included excursions |
The days on which our ‘Included Excursions’
operate are subject to change owing to
weather conditions and any unforeseen
circumstances. Our driver/courier will advise
you during your holiday if any alterations are
to be made on the days of operation. |
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Optional excursions |
On most tours where there are free days,
usually shown as ‘at leisure’, we offer a range
of ‘Optional Excursions’. These are NOT
INCLUDED in your holiday price and can only
be booked and paid for directly with your
driver/courier in resort. These excursions are
subject to minimum numbers booking to
make their operation viable. |
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Child reductions |
For children aged 4 - 13 years inclusive, who are sharing a room with TWO full paying adults, we can offer a 20% reduction off the adult rate.
Children 3 years and under are only permitted on certain weekend breaks. Where applicable, special child reductions are detailed on the holiday page. Under EU regulations infants aged 2 & under must be allocated a coach seat.
Children aged 16 years and under must be accompanied by an adult. Children aged 17 years can travel on his or her own with the written consent of a parent or guardian. |
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Front Row Seats |
For the best view of the scenery every day of your holiday, and the added convenience of sitting right by the front entrance door, why not ask for Front Row Seats - available on all holidays including our Elite tour programme:
Holidays up to five days duration £5.00 per person
Holidays of six to eight days £10.00 per person
Holidays of nine days or more £15.00 per person
Book early - availability is limited and these seats sell fast!!!
Note: Front Row Seats cannot be guaranteed on feeder coaches and on some optional excursions. |
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Single seat bookings |
Passengers occupying single seats are liable to have their allocated seat number changed to maximise utilisation of seating available, should the need arise any time prior to departure. Please be assured however that this will not be actioned without the prior consultation with passengers involved. No compensation is payable in the event of such action.
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| UK smoking ban |
Smoking is banned in all indoor public places in the UK, and the majority of European countries now impose a similar ban. You can still smoke in places considered to be ‘homes’, such as hotel bedrooms; however, many hotels have designated all bedrooms as NON-SMOKING. |
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| Luggage |
Luggage Restrictions – We reserve the right to refuse any bulky or unusual articles on the basis of weight, size or shape, unless notified and accepted in writing by us at the time of booking. No dangerous, contaminatory or pressurised items can be carried and you must declare to us any item you feel might fall into this category. Please restrict your luggage to ONE MEDIUM SIZED SUITCASE (NOT EXCEEDING 18 KGS) and ensure its contents are safely, securely and properly packed.
It is essential for couples travelling together to bring two smaller cases rather than one overweight case.
Medication in luggage – Please ensure that ALL REGULARLY USED MEDICATION is NOT packed away in luggage that is to be stowed in the luggage compartment on the coach. This should be kept on the person or be carried as hand luggage inside the vehicle.
Luggage handling at Interchanges – On the vast majority of our UK and Irish tours luggage will be transferred from your people carrier to your tour coach by our driving team. However, on some Continental tours luggage handling at interchanges cannot be guaranteed.
Wheelchairs – We will carry folding wheelchairs in the luggage compartment but space restrictions mean we can only carry two wheelchairs per tour. It is imperative that any requirement for large or bulky items is notified at the time of booking in order that we can safely monitor our load factors. Also, luggage space in our people carriers is extremely limited and any large or bulky items we are not advised of prior to travel may be refused. Items such as electric scooters/buggies CANNOT be carried. Passengers needing such mobility aids should consider hiring them in resort. |
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| Holidays for all |
Disabled Passengers – We try to provide holidays that everyone can enjoy, but we do recognise that not all our holidays will be entirely suitable for people with disabilities, poor mobility or special needs. Some coach tours involve a great deal of travelling and hotel changes and it is not possible for our drivers to provide sufficient level of care, particularly in cases of mobility problems. If each passenger who has a disability is accompanied by a companion who is able to provide the necessary assistance, and the five steps can be negotiated when boarding the coach, then you are most welcome. Book early though as front seats are soon gone.
In order that our Reservations staff can check the suitability of your chosen holiday it is vitally important they are give full details of any disability and that any special requirements are entered in the appropriate section of the Booking Form. The attendant Bowens Group staff member and hotelier are not responsible for the individual daily care and administration of medication and health care.
If you do not advise us of any disabilities, we cannot be responsible for any inconvenience or costs incurred by you and this may include us having to refuse to take you on holiday. Please help us to help you!
Special Requests – If you have any special requests, e.g. low floor
room, special diet etc. you MUST advise us at
the time of booking by completing the ‘Special
Requirements’ panel on the Booking Form.
Whilst your request will be passed on to the
hotel(s) concerned, we cannot guarantee that
they will be able to comply. We cannot,
therefore, accept any booking, which is made
conditional upon a special request being
satisfied. Requests for special menus may incur
an additional charge, which is payable directly to
the hotel. |
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| Rooms |
Rooms are specified at the time of booking, and a confirmation is issued showing the type of room, which has been reserved, i.e. double, twin, single, triple. On continental tours a twin room will often consist of a large base with two separate mattresses, and a triple room will often consist of two beds and a foldaway or bunk bed. Bookings for rooms with private facilities will be deemed to be effected by the provision of either bath & WC or shower & WC. Our liability for the provision of extra facilities for which a supplement is paid shall be limited to the brochure price of that supplement. When a single room is available it may be subject to a supplementary charge and these will be declared at the time of booking. |
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| Tour references |
Brand loyalty is very important to many of our customers, so to help you identify which of the Bowen Group of Companies is operating your holiday we have an allocated a letter prefix to our tour references:
A = Applebys; B = Bowens; J = Jeffs; Y = Yorks; N = Nottingham City Coaches.
However, we do reserve the right to change the operator without prior notice. |
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| Financial security |
All holidays in this brochure are bonded through the Bonded Coach Holiday Section (BCH) of the Confederation of Passenger Transport UK (CPT). For our air based holiday selection were are acting as an agent for the Air Travel Organisers Licence (ATOL) holder listed and we will be handling the deposit and balance payments on their behalf, so you are assured of complete peace of mind. |
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Additional Information |
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Problem solving |
In the unlikely event that you have a problem with any aspect of your holiday, please ensure that your driver/courier is informed immediately. Hoteliers will almost certainly not accept any complaints AFTER the holiday, which they have not had the opportunity to resolve DURING the holiday. |
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Menus |
On certain holidays, particularly overnight stops on our continental tours, a set menu may apply for the evening meal |
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Entertainment |
Some hotels arrange additional entertainment, which could include music, dancing, film shows, bingo etc. Entertainment offered by hotels is indicated in the hotel description on the holiday page. The nature and frequency of the entertainment presented is at the discretion of the hotel and therefore not guaranteed and could be withdrawn if there is a lack of demand or insufficient numbers in the hotel. We reserve the right to transfer clients to another hotel for any specific entertainment. |
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Lost property |
Items of lost property are kept at our Coach Depot for a period of time. Should you feel that you have left personal items on any of our vehicles please telephone for assistance. Items can be collected a pre-arranged time or delivered to your nearest Bowens/Yorks First Choice Travel Shop. Items which have to be forwarded by post are subject to a £5 administration charge + Postage & Packaging.
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Other terms |
On holiday you may not:
• Bring a pet or any other animal (Other than Guide Dogs in the UK and Eire only, and by arrangement)
• Play a radio or any personal music or electronic games that are likely to cause annoyance to fellow travellers
• Smoke at any time on the coach.
• Have a mobile telephone switched on whilst on board the coach.
The Bowen Travel Group reserve the unconditional right to refuse a booking or terminate a client's holiday in the event of unreasonable conduct which in the Bowen Travel Group's opinion is likely to cause damage, distress, danger or annoyance to other clients, employees, property, or to any third party. If you are prevented from travelling or continuing your holiday by such termination, the Bowen Travel Group's responsibility for your holiday thereupon ceases. Full cancellation charges will apply, and the Bowen Travel Group will be under no obligation for any refund, compensation or loss, which you may incur.
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Seat belts |
Please note the wearing of seatbelts is mandatory at all times when seated. |
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Our responsibility to You
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We accept responsibility for ensuring that all component parts of your holiday as described on our website are supplied to you to a reasonable standard and this includes Optional Excursions purchased through our employees or agents. If any such part is not provided in the advertised manner, we will pay you reasonable compensation unless the non-provision was due to circumstances which we could not predict and which were beyond our control such as mechanical failures, adverse weather, road or traffic conditions.
i) Please remember that some amenities (e.g. hotel lifts, swimming pools etc) require servicing and cleaning and may not therefore be available at all times. Some services may be affected by weather conditions and their availability is entirely at the discretion of the provider of the service
ii) Some excursion itineraries include the use of ferries and other forms of transport which can be affected by inclement weather, and may have to be cancelled or arrangements changed. Wherever possible a suitable alternative will be offered.
iii) The published running times of services are estimates only and we will not be liable for any loss (however caused) arising from failure to operate services in accordance with published timings. |
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Data protection statement |
In order to process your booking and to ensure that your travel arrangements run smoothly and meet your requirements we (and your travel agent) need to use the information you provide (such as name, address, any special needs/dietary requirements etc).
We take full responsibility for ensuring that proper security measures are in place to protect your information. We must pass the information on to the relevant suppliers of your travel arrangements such as airlines, hotels, transport companies etc. The information may also be provided to public authorities such as customs/immigration if required by them, or as required by the law.
Additionally, where your holiday is outside the European Economic Area (EEA), controls on data protection in your destination may not be as strong as the legal requirements in this country. We will not, however, pass any information on to any person not responsible for part of your travel arrangements. This applies to any sensitive information that you give us such as details of any disabilities, or dietary/religious requirements.
If we cannot pass this information to the relevant supplier, whether in the EEA or not, we cannot provide your booking. In making this booking, you consent to this information being passed on to the relevant persons.
We will hold you information, where collected by us, and may use it to inform you of offers in the future or to send you brochures. If you do not wish to receive such approaches in the future, please advise us accordingly. |
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| Foreign & Commonwealth travel advice |
The Foreign & Commonwealth Travel Advice Unit may have issued information about your holiday destination. You are advised to check this information on BBC2 (Ceefax) page 470 onwards, or on the internet a www.fco.gov.uk. Alternatively, you can contact the ABTA Information Department on 020 7637 244 |
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