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SIX EASY STEPS TO HOW IT WORKS |
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AREA 1 WEST MIDLANDS POSTCODES:
All B postcodes, CV1 - CV13 and CV31, CV32, and CV34** postcodes.
All DY postcodes with the exception of DY12 and DY14.
LE9 and LE10 postcodes.
ST16, ST17, and ST19 postcodes.
All WS postcodes and All WV postcodes with the exceptions of WV15 and WV16.
Please note that if you live in Bewdley, Southam & Stratford Upon Avon area you may be eligible for our Door to Door service - please telephone 0845 345 3543.
**NB: Customers living in postcode areas CV21-23 inclusive should look at Yorks and Jeffs Holidays www.yorksholidays.com
AREA 2 EAST MIDLANDS POSTCODES:
Postcodes DE1, DE3, DE7, DE11 to DE15, DE21 to DE24, DE65 and DE72 to DE75.
Postcodes LE1 to LE6, LE11, LE12, LE18, LE19, LE65 and LE67.
Postcodes NG1 to NG12 and NG16.
Please note that if you live in the Hucknall area you may be eligible for our Door to Door service - please telephone 0845 345 3543
1. CHECK YOUR DEPARTURE CODE Listed in the holiday price panels is a departure code, lettered A to S. We will collect you from your home within the times outlined below.
DEPARTURE CODE |
HOME COLLECTION TIME |
TOUR DEPARTURE TIME |
A |
05:00 |
- |
06:00 |
06:30 |
B |
05:30 |
- |
06:30 |
07:00 |
C |
06:00 |
- |
07:00 |
07:30 |
D |
06:30 |
- |
07:30 |
08:00 |
E |
07:00 |
- |
08:00 |
08:30 |
F |
07:30 |
- |
08:30 |
09:00 |
G |
08:00 |
- |
09:00 |
09:30 |
H |
08:30 |
- |
09:30 |
10:00 |
I |
09:00 |
- |
10:00 |
10:30 |
J |
09:30 |
- |
10:30 |
11:00 |
K |
10:00 |
- |
11:00 |
11:30 |
L |
10:30 |
- |
11:30 |
12:00 |
M |
11:00 |
- |
12:00 |
12:30 |
N |
11:30 |
- |
12:30 |
13:00 |
O |
12:00 |
- |
13:00 |
13:30 |
P |
20:00 |
- |
21:00 |
21:30 |
Q |
21:00 |
- |
22:00 |
22:30 |
R |
21:30 |
- |
22:30 |
23:00 |
S |
Cambridge Services |
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*00:45 |
* The brochure day of departure is based upon the evening home collection time and not the tour departure time
Please note that we reserve the right to amend times due to operational curcumstances but customers will always be advised accordingly.
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2. ESSENTIAL INFORMATION Please ensure that at the time of booking you let us know:
• Your full address from where we are to pick you up
• Post Code
• Contact telephone number |
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3. ON THE DAY OF DEPARTURE Sit back in the comfort of your home, relax and wait for a Bowens’ driver to ring your doorbell or telephone. Using the very latest in satellite navigation systems our drivers can pinpoint your address from the post-code you’ve given us on your booking form and they will telephone you with a more accurate time within your allocated one hour departure 'window'. |
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4. WHAT YOU CAN DO TO HELP US? Please be ready to depart when our driver arrives. Be sure to complete your household safety and security checks before the departure time we’ve given you, have your cases and everything you need for your holiday ready and ensure you’ve finished that cup of tea, turned off the gas fire and fed the cat! … Please help us in trying to avoid any unnecessary delays which may keep your fellow passengers waiting. |
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5. WHO TRAVELS WITH YOU? Subject to numbers travelling our people carrier may have to collect other passengers at other local addresses before taking you straight to your tour coach. |
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6. MEETING YOU COACH Your vehicle will transfer you directly to your tour coach which will be waiting to whisk you away on your holiday.
NB: Continental tours operated by Appleby’s may involve an extra coach change. |
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On most occasions we have planned only one coach departing and returning at any one time. So, on the majority of tours there is no changing of coaches, no interchanging.
NOTICES & RESTRICTIONS
a) We can only pick up from addresses within the designated postcode areas.
b) We can only offer one pick-up address per booking form. Additional home pick-ups are available on bookings for 2 or more passengers but are subject to a supplementary charge of £20 for each additional address given on that booking.
c) The ‘Door-to-Door’ service only commences at street level and any passengers living in multi or high-rise accommodation should be prepared to meet the driver with their luggage at street
level (e.g. the foyer of flats).
d) Due to luggage limitations we MUST be made aware of any large, bulky or unusual items you intend to take with you See 'Luggage' & 'Wheelchairs'
WHAT IF I LIVE OUTSIDE THE CATCHMENT AREA?
• Unfortunately, due to time restrictions, we can only collect passengers from within the area shown.
• Passengers living outside the area who wish to make their own arrangements can be collected from suitable central locations within the catchment area (e.g. bus stations) or can join the tour coach at its final departure location. Our Reservations staff will be pleased to advise you.
• Passengers outside the catchment area who are intending to take up any of the above options should make their details known on their booking form or contact our Reservations Department on 08453 453543
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